What to demand from a business travel support service

2020 changed the way we travel. Health restrictions and emergencies change rapidly from one day to the next.

Therefore, as business travel progressively resumes, there will be a special emphasis on traveler safety, in order to reduce any type of risk or setback during the trip.

Therefore, to have a good assistance before and during the trip will be key to optimizing time and, in turn, increasing traveler safety. In addition, the traveler can focus on what really matters: the reason for their trip.

When it comes to having a support service, they must give us the possibility of being able to contact by Multiple channels (email, chat, call, etc.), since this will greatly facilitate our communication work, in case of any unforeseen event.

Here are some factors that our assistant should offer us in 2021:

Before starting our trip, we must not only know our destination but rather our origin, that is, the Place from which we started. Our travel assistant must tell us those details that influence the trip. This is because many countries are protecting themselves from those areas where the virus is having the greatest impact.

An example is the so-called COVID-19 traffic light, which was created by member states of the European Union. This method consists of a unified color map to differentiate several levels of coronavirus risk. The COVID-19 traffic light consists of five colors: green, orange, red, dark red and gray. Therefore, those destinations in deep red will indicate a higher incidence of the coronavirus and that, therefore, will have more restrictions on travel. Once our assistant tells us so, we can continue with the preparation of our trip.

First of all, you must tell us about those papers who request us to enter our destination because due to the different measures taken in each territory they will require one or the other of us. For example, we will have to know if for our destination it is necessary to present a negative PCR test, since this will determine if we can enter the destination or not. Not only that, in certain cases some countries may force us to quarantine for a certain time, which would greatly affect our travel plan.

Second, it's important to have a good Source of information to be able to travel to our destination. Our assistant should send us a document of the mobility situation when we make a reservation at a destination. For example, there are many places with an established curfew or with limitations on the use of public transport. To do this, you can consult the following free portal of destination information.

Upon arrival, we may also run into some setbacks. In this case, the hotel where we are staying may remain closed due to COVID-19, and we will not be aware until we arrive. If so, we should contact our business travel assistant and ask for a solution.

It is also important to have good assistance. During the destination. As we have said, restrictions can change every day and it can happen when we are on our trip. For example, let's imagine that they close the borders of the territory in which we are making our trip. In this case, our assistant must Take care of the traveler and therefore, give us a solution to be able to return to our origin when necessary.

Also, due to the current situation, there are different problems related to airlines. In other words, it may happen that on the date of return to our origin we have problems with our flights. Cases of flight cancellations or delays due to low occupancy or other effects related to COVID-19 are often common.

In short, many factors are changing the way we go about our business trip in 2021. To do this, we must be prepared and committed to the safety and health of the traveler. This is where we must ensure that our assistance service fulfills the function of helping us, since this task can be tackled by professionals who can facilitate the procedures to start our journey without problems.

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